Promote Growth through Work Review -- Building an Efficient Business Team

As we delve deeper into our work, we've discovered that in an increasingly competitive market, the experience and innovation of our business teams are the core drivers of sustainable growth. Reviewing our work is a powerful tool for driving this growth: Reviewing focuses on accumulating experience and reflection, allowing teams to refine methods, mitigate risks, and identify new paths through practice. This week, we held a weekly meeting to review and summarize our work. This approach allows our business teams to continuously improve through practical experience, achieving breakthroughs in both performance and capabilities.

Our review focused on business pain points and target customer needs. Before the review, members of the business team discussed their work challenges, such as the sales team's low new customer conversion rate over the past three months. They conducted in-depth analysis of this issue, identifying key causes such as "insufficient customer demand exploration" and "lack of targeted negotiation techniques." We plan to address these shortcomings through customized, targeted courses. During the discussion, we shifted away from traditional one-way indoctrination and instead employed interactive methods such as back-and-forth questioning, Q&A sessions, and role-playing. This high-frequency interaction allowed us to pinpoint the source of issues. For example, we asked the parties involved to share details of their recent business cases. We then engaged everyone in analyzing and providing suggestions based on scenarios like "customer price negotiation," "following up on real-time quote disputes," and "quickly breaking the ice with new customers." We ensured that no team member's concerns were overlooked, ensuring that the solution truly met everyone's needs.

We also systematically analyzed and summarized the following review steps: First, clarify your business goals, such as "sign 5 new customers this month and achieve sales of US$100,000." This allows you to stay focused amidst your schedule and avoid deviations. Second, compare the gaps in your current work against your goals. You should acknowledge both the unmet needs of "fewer than 5 new customer contracts" and the unexpected highlights of "higher-than-expected sales per customer," and objectively view the overall results. Next, dig deep into the reasons behind the gaps. For example, when the number of contracts signed is insufficient, you should distinguish between objective factors such as "low-quality customer resources" and subjective issues such as "insufficient sales follow-up and untimely demand matching," and refuse to simply attribute the results to "luck." Finally, develop specific plans to identify your own shortcomings and methods for improvement. For example, to address "insufficient follow-up," we established a standard process for "first follow-up with new customers within 3 days." We also determined the execution time and verification standards for each action to ensure that the conclusions drawn from the review can be implemented and accumulate reference standards for future work reviews.

For business teams, training is about improving their equipment, and reviewing is a tool for timely reflection and strategic adjustment. Only by cultivating the habit of regular review and translating the lessons learned from each review into concrete action can the team achieve success and growth in every practical business operation. This will enable everyone on the team to become more professional, empower them to take on challenges, and ultimately achieve a two-way improvement in both performance and capabilities.